Transactional selling: Strategy, definition and how it works
Transactional selling is a popular sales strategy some businesses use to drive quick sales and grow revenue. Learn all about it here.
Imagine you're shopping for a mountain bike. A salesperson shows you a bike that's has all the features and components you want, but it's just over your budget. While you're considering the purchase, they mention it's the last one in stock and on sale. You feel pressured to buy it, fearing you'll miss out.
This is a classic hard sell—an intense push to make a quick decision. The term dates back to the 1950s, but do these tactics still work today?
Let's dive in.
Hard selling is a straightforward sales approach that pushes consumers into buying your product or service immediately.
With an insistent attitude, hard-sell salespeople use tactics that put consumers under pressure to make a decision quickly. Compelled to act fast, potential customers don't have enough time to think through and analyze other options.
Hard selling is a naturally aggressive technique that appeals deeply to people's tendency to buy under pressure. The approach involves tactics to make the consumer feel like they don't have any other option but to make a purchase right away.
What characterizes a hard sell the most is the sense of urgency that salespeople put into the deal. They won't take no for an answer; they won't give buyers time or space to think. They're willing to insist and persuade the buyer into making a purchase, even if they've heard several 'nos.'
Substantial discounts, one-time offers, and stock limitations are the most common tricks used in hard sell tactics.
Opposite to hard sell, the soft sell method doesn't focus on immediate purchases. Soft selling is more about building relationships and satisfying buyers' needs.
While hard-sell tactics use direct, straight-to-the-point language, soft-selling approaches are more subtle and less aggressive. They aim to attract the consumer's interest, appeal to their emotions, and make them want to buy your product.
And because the buyer is genuinely interested in your product or service, you don't need to provide substantial discounts. The customer is going to purchase because they feel like they need your product, not because they fear missing out on an opportunity.
Although it's an old-school approach, the hard sell technique still works well for some types of businesses. Here are some key advantages of hard selling.
Statistics show that 60% of people make purchases because of FOMO (fear of missing out). 'Order now,' 'one-time offer,' 'don't miss out,' 'last chance'...all these terms create a sense of urgency. They're useful in persuading consumers to buy instantly.
Hard selling is all about making customers think they're in front of a once-in-a-lifetime opportunity.
Since hard selling is such a straightforward method, it is also more time-effective. This is because, with this approach, you don't spend time building and nurturing long-lasting relationships with leads.
Hard selling can also be time-effective in cases where customers have made up their minds about your product or service. If they're ready to make a purchase, they can do so right away and take advantage of substantial discounts and offers.
Hard selling pushes customers to make quick decisions. Because of this, many stages of the sales cycle are skipped, especially those focused on nurturing and negotiation.
Hard sell tactics are designed as a one-size-fits-all approach for all types of prospective buyers. In other words, they lack personalization.
Less personalized sales methods that can be applied to all customers are much easier to replicate, saving you time in sales training.
Hard selling has its disadvantages. If the only reason a prospective buyer made a purchase was because they were highly pushed into it, chances are they won't buy the product or service again.
In fact, there's a chance they may even regret making the purchase. Hard selling approaches can result in negative feelings, reducing the chances of customers repeating the purchase.
Here are some other reasons why hard selling isn't good for repeat sales.
Hard selling techniques involve persistent and assertive approaches, which often make potential buyers feel uncomfortable or even manipulated.
If potential customers feel like they were aggressively pushed into buying something they probably wouldn't have bought had the approach been different, they most likely won't return for future sales.
There's little effort to build meaningful relationships with customers during a hard sell, so they likely won't feel an emotional connection to your product or service.
If buyers only made a purchase because they felt pressured, they're unlikely to return for more or continue to engage with a business in a meaningful way.
During economic decline, consumers are usually more careful when spending their hard-earned money. They're more likely to resist high-pressure pitches, as tough financial times require cautious financial decisions.
Even if they've made a purchase under the pressure of aggressive sales techniques, they'll surely be more thoughtful during times of financial uncertainty.
Given that a hard sell approach has pros and cons - and generally feels "icky" to many people - should it still be used?
The answer is: sometimes. If your entire sales strategy is based around hard selling, you might alienate leads and establish a poor brand reputation.
However, a hard sell technique is effective from time-to-time and in certain industries when urgency, scarcity, or exclusivity push customers to make fast decisions. Here’s where it works best:
Ultimately, hard-sell tactics are most effective when customers see real value in acting quickly and the stakes feel high.
Considering hard selling techniques are direct and short, it isn't difficult to implement them. Consider the following tips to successfully implement a hard-sell approach.
You can only persuade consumers to buy your product if you know it well. Knowing it inside and out allows you to address any objections a potential buyer might raise. Plus, the more familiar you are with its features, the better you can show how each one directly solves the prospect's problems.
A hard-selling sales rep needs to be someone who simply doesn't take no for an answer. They need to be confident and think quickly under pressure.
Sales reps with the right qualities for hard selling are assertive people who can quickly address prospects' concerns and objections.
A high-quality marketing material that backs up your sales pitch is crucial in hard selling. Case studies and client testimonials are a great way to demonstrate the value of your product or service.
Make sure your marketing materials have a persuasive call to action, such as 'Secure your spot today—limited availability!' This creates urgency and encourages immediate action, which is key to the hard-sell approach.
Email marketing is an effective tool for hard-selling approaches. Implementing an email marketing campaign allows you to send repeated messages to the potential customer with time-bound sales, discounts, and offers.
With a solid call to action, potential customers can be redirected directly to the purchase page. What can be more hard selling than that?
A well-organized sales process is essential for effective hard selling. Streak CRM helps you track every stage of the sale—right in your Gmail inbox. With tools designed to support high-impact selling strategies, Streak keeps everything you need in one place.
Streak’s features make tracking your sales process seamless:
With Streak, your hard-sell tactics are streamlined and manageable, keeping your entire sales process right where you work—in Gmail.
Try Streak for free for 14 days and see how it can help you take your sales strategy to the next level. It only takes 30 seconds to get started.